Refund policy

Return and Refund Policy

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At HamersFitness, customer satisfaction is our priority. If you are not completely happy with your purchase, we are here to help!

1. Return Eligibility

  • Items must be returned within 14 days of receipt.
  • Items must be in their original condition, unworn, unwashed, and with all tags attached.
  • Sale items or gift cards are not eligible for return.

2. Initiating a Return To initiate a return, please follow these steps:

  • Visit our website and go to the "Returns" section.
  • Fill out the return form with your order number and reason for return.
  • We will send you a prepaid return shipping label via email.

3. Refund Process

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
  • Please note that it may take some time for your bank or credit card company to process and post the refund.

4. Exchange Policy

  • We currently do not offer direct exchanges. If you would like a different size or colour, please return the original item for a refund and place a new order.

5. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact our customer service within 48 hours of receipt so that we can resolve the issue promptly.

6. Contact Us If you have any questions about our return and refund policy, please contact our customer service team at sales@hamersfitness.co.uk 

Thank you for shopping with HamersFitness!